SAP CRM online and class room training by certified and 
experienced consultants

Overview of the SAP CRM solution

1.	Introduction to: Fundamentals and architecture of mySAP 
CRM
2. mySAP CRM Analytics
3. mySAP CRM Marketing
4. mySAP CRM E-Commerce
5. mySAP CRM Channel Management
6. mySAP CRM Sales
7. mySAP CRM Interaction Center
8. mySAP CRM Service
9. mySAP CRM Field Applications 
10. Implementation & operation of mySAP CRM


SAP CRM Customizing Fundamentals

1. CRM basic data: 
    a. Business partner 
    b. Organizational model 
    c. Product master 
    d. Customizing settings for each object
2. CRM business transactions 
    a. Overview of generic functions in business transactions 
(includes         transaction types/item categories and their 
determination)
    b. Activity management 
    c. Status Management
    d. Date Management
    e. Customizing for these objects

3. Process control and determination 
    a. Partner determination 
    b. Actions 
    c. Overview of pricing in CRM 
    d. Copy Control 


SAP CRM-Service Management on demand


1.	Quote to billing management from Industry perspective
2. Contract management 
3. Installed base management: 
4. Service contract processing: 
a. Service agreements 
b. Service contracts 
5. Service order processing: 
a. Resource planning 
b. Service confirmation 
c. Service billing


SAP CRM-Marketing on demand

1. Marketing and campaign planning 
    a. Planning and performing marketing projects 
    b. Marketing Calendar 
2. Overview of marketing analytics 
3. Personalized mail forms 
    a. Creating personalized e-mails and designing documents 
    b. Business partner-controlled communication 
4. Segmenting business partners 
    a. Marketing characteristics 
    b. Segment Builder 
    c. Creating profiles and target groups
5. Lead Management 
6. Campaign automation 
7. External List Management
8. Opportunity management


And different concepts like CRM sales, ICSS(internet customer 
self service), IC webclient, internet applications will be on 
covered

Middleware used to connect R/3 and CRM is also will be taught 
on demand.

Course covers latest and hot topics like IPC(internet pricing 
and configurator), webui and upgrading the crm versions to 
latest version crm 2007/crm 7.0

85% of the previous students are successfully passed out with 
certifications and are placed in good positions.

Please contact for further details at:
sapcrmschool@gmail.com
2145419300